Customer Support

At Tyler Technologies, our goal is to have enthusiastic customers for life. And we’re constantly making investments in our technology, business operations and customer service to ensure that we’re providing an outstanding customer experience that’s second to none. By purchasing Tyler’s Odyssey product suite, you are gaining a solution with end-to-end services and support from initial engagement through post-implementation maintenance. In other words, you’re gaining a reliable business partner for the life of your products.

Software Support Hours

Beyond defect-only support, clients can reach the Tyler Help Desk via phone, email or web, 7 a.m. – 7 p.m. CST, Monday through Friday to get assistance with their software related questions or issues, or to report software problems. Optional 24/7 support services are available to report after-hours emergencies, system, or mission-critical software issues.

Extend Your Support with Additional Services

Tyler offers a variety of support agreements and optional services so that clients can attain the level of service that they desire. Contact Client Services for more information on additional services such as:

• Disaster Recovery
• Online Training and Tyler’s Learning Management System
• Regional Training and Product Refresher Courses
• Personalized Account Managers
• Hardware and Database Support
• Proactive Server Monitoring